3999 believes that gaming should always be fun, never a burden. Our responsible gaming tools give every Bangladesh player the power to stay in control — set limits, take breaks and get help whenever you need it.
Responsible gaming is not just a policy at 3999 — it is a core part of how we operate. Every tool on this page is free, available to all registered players and can be activated instantly through your account settings or by contacting our support team.
At 3999, we want every player in Bangladesh to enjoy our platform as a form of entertainment — nothing more, nothing less. Gaming on 3999 should be something you look forward to, not something that causes stress, financial pressure or relationship problems. That is the foundation of our responsible gaming philosophy.
We understand that for most players, 3999 is a fun way to spend some free time, enjoy a game of Go Goal Bingo or try their luck on Monster Hi-Lo. But we also know that for a small number of people, gaming can become a problem. That is why 3999 has built a comprehensive set of responsible gaming tools that are available to every account holder, completely free of charge.
Our responsible gaming programme covers four key areas: prevention, through tools that help players stay in control before problems develop; early intervention, through self-assessment tools and usage monitoring; support, through our 24/7 customer service team; and recovery, through self-exclusion options that give players a genuine break from the platform.
3999 also trains our customer support staff to recognise signs of problem gambling and to respond with care and without judgment. If a member of our team notices patterns that suggest a player may be struggling, they are empowered to reach out proactively and offer support.
3999 provides a full suite of responsible gaming tools that put you in control of your own experience. You can access these tools at any time through your account settings or by contacting our support team via live chat.
Set a maximum amount you can deposit into your 3999 account per day, week or month. Once your limit is reached, no further deposits are accepted until the period resets. Lowering your limit takes effect immediately; raising it requires a 24-hour cooling-off period.
Set a cap on how much you are willing to lose within a given time period. When your loss limit is reached, 3999 will automatically prevent further gameplay until the period ends. This is one of the most effective tools for keeping your gaming within a budget you are comfortable with.
Set a maximum session duration so that 3999 reminds you when you have been playing for a set amount of time. You can choose to receive a reminder, a warning or an automatic logout when your session limit is reached. This helps you stay aware of how long you have been playing.
Take a short break from 3999 without fully closing your account. You can set a cooling-off period of 24 hours, 7 days or 30 days. During this time your account is suspended and you cannot log in, deposit or place bets. Your account and balance are preserved for when you return.
If you feel you need a longer break, 3999 offers self-exclusion for periods of 6 months, 1 year or permanently. During self-exclusion, your account is fully suspended and you will not receive any marketing communications from 3999. See Section 6 for full details.
Enable regular on-screen reminders that show you how long you have been playing and how much you have spent or won in the current session. Reality checks appear as a pop-up notification and give you the option to continue playing or log out. A simple but powerful way to stay grounded.
Setting responsible gaming limits on 3999 is quick and straightforward. You do not need to contact support to activate most tools — you can do it yourself directly from your account. Here is how:
Visit 3999.one or open the 3999 app and log in with your registered phone number and password.
Tap or click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu.
Find the "Responsible Gaming" section within your account settings. All available tools are listed here with clear descriptions.
Select the tool you want — deposit limit, loss limit, session timer, cooling-off or self-exclusion — enter your preferred values and confirm. Changes that reduce your limits take effect immediately.
If you have any difficulty setting limits or want to activate self-exclusion urgently, contact the 3999 support team via live chat or email at [email protected]. We are available 24/7 and will action your request immediately.
It can sometimes be hard to tell when gaming has shifted from entertainment to something more problematic. The questions below are designed to help you honestly reflect on your relationship with gaming on 3999. If you answer "yes" to several of these questions, it may be worth taking a break or speaking to someone you trust.
Answer honestly — this is for your benefit only.
Do you spend more money on 3999 than you originally planned, even when you tell yourself you will stop?
Do you find yourself thinking about gaming on 3999 when you are doing other things — at work, with family or trying to sleep?
Have you ever borrowed money, sold something or gone without essentials in order to fund your gaming on 3999?
Do you feel irritable, restless or anxious when you are not able to play on 3999?
Have you tried to cut back on your gaming but found it difficult or impossible to stick to your own rules?
Do you chase losses — meaning you keep playing to try to win back money you have already lost?
Has your gaming on 3999 caused arguments, tension or concern among your family or friends?
Do you hide how much time or money you spend on 3999 from the people close to you?
If you answered "yes" to three or more of these questions, we strongly encourage you to use one of the 3999 responsible gaming tools above, or to contact our support team for a confidential conversation. There is no shame in asking for help — it is the smart move.
Problem gambling does not always look the same for everyone, and it can develop gradually over time. Being aware of the warning signs is the first step to staying in control. At 3999, we want you to recognise these signs early — in yourself or in someone you care about.
If any of these patterns sound familiar, please do not wait. Reach out to the 3999 support team or use the self-exclusion tool to give yourself some space. The sooner you act, the easier it is to get back on track.
Self-exclusion is the most powerful responsible gaming tool available on 3999. When you self-exclude, your account is fully suspended for the duration you choose. You will not be able to log in, deposit, place bets or access any part of the 3999 platform during this period.
3999 offers the following self-exclusion periods:
During self-exclusion, 3999 will remove you from all marketing lists so you will not receive any promotional emails, SMS messages or push notifications. We will also take reasonable steps to prevent you from opening a new account during your exclusion period.
To activate self-exclusion immediately, contact the 3999 support team via live chat or email at [email protected]. Tell us you want to self-exclude and we will action it right away — no questions asked, no pressure to reconsider.
Any balance remaining in your account at the time of self-exclusion will be returned to you via your registered payment method. 3999 will not hold your funds during a self-exclusion period.
The 3999 platform is strictly for adults aged 18 and over. We take the protection of minors extremely seriously and have multiple layers of age verification in place to prevent underage access. Every new 3999 account requires age confirmation at registration, and we may request identity documents to verify age at any point.
If you share a device with younger family members, we strongly recommend taking the following steps to prevent accidental or intentional access to 3999:
If you suspect that a minor has accessed or registered a 3999 account, please contact us immediately at [email protected]. We will investigate and take action without delay.
If you are concerned about your own gaming habits or those of someone close to you, please do not hesitate to reach out. The 3999 support team is available 24 hours a day, 7 days a week, and all conversations about responsible gaming are treated with complete confidentiality and without judgment.
You can contact the 3999 responsible gaming team through the following channels:
Remember — asking for help is not a sign of weakness. It is the most sensible thing you can do if gaming is no longer feeling like fun. The 3999 team is here to support you, not to judge you.
Gaming should always be entertainment, not a way to make money or solve financial problems. Never bet more than you can afford to lose. If gaming stops being fun, stop playing and talk to someone.
We built player protection into 3999 from the ground up — because a safe player is a happy player.
Every 3999 account comes with responsible gaming tools pre-installed. You do not need to search for them — they are right there in your account settings, ready to use the moment you need them.
Our 3999 support team receives regular training on responsible gaming. They know how to spot the signs of problem gambling and how to respond with empathy, practical advice and zero judgment.
3999 uses a multi-step age verification process to ensure that only adults aged 18 and over can register and play. We take underage gambling prevention seriously and act immediately on any reports of minors accessing the platform.
3999 monitors gameplay patterns across the platform to identify players who may be showing signs of problem gambling. When our systems flag unusual activity, our team reaches out proactively to check in and offer support.
3999 will never pressure you to deposit more money or chase losses. Our promotions are designed to add value to your gaming experience, not to encourage reckless spending. You are always in control of your wallet.
Any conversation you have with the 3999 team about responsible gaming is completely confidential. We will never share your concerns with other players or use them against you. Your wellbeing is our priority, full stop.